Receptionist / Reception Manager

Opportunity to work in a chilled out and professional kite school.  The day to day tasks include checking in guests, handling payments and overseeing our social media platforms...... oh and of course Kite Surfing our amazing spot on you lunch breaks and less busy times, if you’re a beginner don’t worry ... we will teach you ;) 

The Perks

1. Free access to school equipment to use and practice your skills! 
2. Chilled out atmosphere and opportunity to meet people from all over the world
3. Steady employment from a reputable company established 16 years ago
4. Opportunity to be part of growing KitePeople company

Full List of Daily Tasks 

Oversee the Reception Team complete the following tasks;

• Greet guests and actively approach new guests
• Complete registration of all the guest who will use facilities of Riah and;
  • Prepare beginners for their lessons and provide detailed spot information for free riders
  • Explain rental equipment terms and conditions
  • Complete payments upfront of any services at Riah
• Morning cross-check on the guests who are leaving and have outstanding payments due
• Plan all lessons on office laptops ensuring correct pairing for guests with their instructors. Ensure all lessons are displayed on the white board and instructors are informed of their schedule
• Monitor instructor teaching hours from each lesson
• Answer emails, website instant messages and Whatsaap ensuring a prompt response time
• Manage Social Media accounts (Instagram, Facebook & YouTube)
• Respond to customer reviews on TripAdvisor and Google Business
• Promote retail sales and complete transactions with customers
• Source, order and monitor shop inventory
• Close the station end of the day:
  • Check cash register and count to cross check it aligns with recorded sales for the day
  • Follow up on outstanding payments
  • Inform guests of their upcoming lesson times for the following day
  • Clean the station and ensure files are stored away
  • Switch off all electricity and lock up station

Skill Requirements

1. Intermediate MS Office skills including excel and word
2. Strong communication and customer service skills
3. Good social media skills and basic photo editing capabilities
4. Water/extreme sport background is useful
5. Retail sales experience to promote the retail store and grow sales
6. Resourceful and ability to adapt as we grow Riah
7. Responsible and reliable handling company finances
8. Ability to work full time
9. Experince in Kite Station Reception is preference